Last updated: June 2025
At Kreativhost, your privacy and trust are important to us. This policy outlines how we collect, use, and protect your personal information when you use our services or visit our website at www.kreativhost.co.zw.
1. Who We Are
We are Kreativhost, a web and digital solutions provider under CloutBase, based in Zimbabwe and serving clients worldwide. Our mission is to offer powerful domain, hosting, email, and creative services while safeguarding your personal data.
2. What Information We Collect
We may collect the following information:
- Personal data you provide (e.g., name, email, phone number, billing details).
- Account details when you register or purchase from our site.
- Technical data like your IP address, browser type, and operating system.
- Usage data about how you interact with our website and services.
- Uploaded content, such as support tickets, media files, and design inputs.
3. How We Use Your Data
We use your information to:
- Provide and manage your hosting and digital services.
- Process transactions and customer support requests.
- Improve our website and service offerings.
- Send important notifications and updates.
- Comply with legal obligations and protect against fraud.
4. Cookies & Tracking
We use cookies and similar tracking technologies to enhance your user experience, remember preferences, and analyze site traffic. You can manage cookie settings through your browser at any time.
5. Third-Party Tools
We may use third-party services (e.g., payment gateways, analytics tools, support software) that may collect limited personal data to perform their functions. These services are GDPR-compliant and required to protect your information.
6. Data Sharing
We do not sell or rent your personal data. We only share information with trusted partners and platforms necessary to fulfill services or as required by law.
7. How Long We Keep Data
We retain customer data for as long as necessary to provide services, comply with our legal obligations, and support account history. You may request deletion at any time (see section 9).
8. Your Rights
You have the right to:
- Access and review your personal data.
- Request correction or deletion.
- Withdraw consent or object to data processing.
- Request data portability (export of your data).
To request any of these actions, email us at support@kreativhost.co.zw.
9. Data Security
We use industry-standard security practices—SSL encryption, secure servers, and restricted access—to protect your data. However, no method of transmission over the internet is 100% secure.
10. Contact Us
For questions or concerns about this policy, please contact us at:
📧 info@kreativhost.co.zw
📞 +263 78 146 9569
🌐 www.kreativhost.co.zw
By using our website and services, you agree to the terms outlined in this Privacy Policy.